A Process team member is responsible for managing process documents in QMS process modifications, process audits, data analysis and preparing reports for technology management

Experience – 3-6 Years

Location – Mumbai (WFO)

Required Skills – Audit, Change Management, ISO, ITIL, SDLC

Responsible for: 

• Analyse process compliance data and tool data as per defined frequency and prepare process compliance dashboard
• Conduct process compliance analysis meeting with management and teams
• Carry out/ Implement process improvement initiatives 
• Conduct and Manage process compliance audits for Incident, Problem, Change & Transformation Projects
• Preparing and reporting monthly process compliance reports for ADMs, operations, and projects
• Preparing process compliance monthly summary report for CTO
• Manage support for external audits by regulatory and third party
• Drive process assessments
• Plan and conduct process and tool training and awareness programs
• Yearly review of QMS process and templates
• Analyse and manage process requirement implementation in the SERVICENOW tool and CollabNet tool
• Conducting deep dive audits as per technology management requirement
• Preparing monthly finance reports for projects
• Timely escalations on non-compliance, issues, risks and process performance to Lead