Our Client is a Large IT MNC
Experience – 0 to 3 years
Any Fresher BCA/BSc/MCA/BE/ Btech
or
any Diploma graduates – 10+2+3 with upto 3 years of experience

Job Description Summary 
Provides level 1 technical support to end users on computer-related technical problems to assigned accounts/ customers through voice support. 

• Job Description 

• Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met. 

• Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.  

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process. 

• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame. 

• Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation. 

• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. 

Basic Qualifications 

• Should have attended regular school/college with 10+2+3 as minimum qualification (regular/fulltime course) in any stream of subject, Diploma graduates – 10+2+3 years as minimum qualification. 

• Good understanding of computer systems, mobile devices and other tech products. 

• Ability to diagnose and troubleshoot basic technical issues. 

• Fresher or has a work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. 

• Ability to provide step-by-step technical help, both written and verbal. 

• Experience with solving computer related problems. 

• Experience working with company escalation policy. 

Requirements and Skills 

• Interpersonal skills to interact with customers and team members. 

• Excellent problem-solving and communication skills with fluent spoken English and good thought flow. 

• Organization skills to balance and prioritize work. 

• Ability to work in a team environment. 

Work Environment 

• Work from Office is mandatory 

• This job role requires to work in rotational / night shifts.